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Communication

Every school will have their own customized Organizational Chart to fit their needs. Below is an example of how the Dorm Staff Organizational Chart could be at your new/current boarding school. The important part of an organization and your boarding team is the COMMUNICATION. 

Board of Directors
Head of School/Principal
Director of Residential Life/Boarding
Transportation
Drivers
Dorm Supervisor(s)
HouseParent(s)
Food Services Manager
Kitchen Staff
Health Serv. Manager
Nurses/ Medical Asst.
Weekend Activities
Part-time Staff

Consider the following scenario in regards to communication:

30 of 50 boarding students are leaving today after lunch from school at 12:45PM to catch a 3:00PM flight back home for the holidays. Today is the last day of class and tomorrow is the last day to be on campus. Who needs to know this?

 

1. Transportation Department: To properly schedule staff to transport students to the airport. Who would give them the students' flight information? A. The HouseParent or Dorm Supervisor of those students and keep the Director of Boarding looped in that communication (e.g.Cc on the email sent).

2. Food Services Manger: To let their staff know they will have a low traffic of students that evening and not to cook too much food (minimize food waste costs). Who would give them this information? A. The House Parent or Dorm Supervisor of those students and keep the Director of Boarding looped in that communication (e.g. Cc on the email sent).

3. Health Services Manager: To let them know to have any medication packed and ready for pickup for the departing students. (Preferably let the medical staff know ahead of time of departures). Who would give them this information? 

A. The House Parent or Dorm Supervisor of those students and keep the Director of Boarding looped in that communication (e.g. Cc on the email sent).

4. Head of School/Principal: To let them know what is the status of boarding students leaving for the holidays and any potential flight delay that may call for overtime of staff coverage.Who would give them this information? A. Director of Boarding who receives this information from the House Parent and/or Dorm Supervisor. 

5. Anyone else? --> The school should know (Attendance Office, Dean of Students, Campus Security, etc.) Who would give them this information? A. Director of Boarding who receives this information from the House Parent and/or Dorm Supervisor. It's important for this information to be communicated with the school so they (Attendance Office and Dean of Students) know why 30 students are not showing up to their 12:45PM class. Campus Security should be aware so they won't think 30 students are cutting class and know why there is a lot of movement on campus when class is in session. 

There will be many different scenarios while working in any workplace but if you keep the information accurate and the communication consistent you will minimize conflict. HOW DOES LACK OF COMMUNICATION CAUSE CONFLICT IN THE WORKPLACE? (click here)

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