​​​​Felix Lugo,MSM

SUMMARY
 

Possess 15+ years’ experience in international education, management, financial management, staff development, enhancing students’ overall wellness at top global private boarding/prep schools.  Highlights: Launched Central Valley’s 1st-ever int’l boarding program, doubled enrollment in four (4) months, reached capacity by year-two; at Leman Manhattan Prep, created residential life program website (www.WeekendSignup.com) driving student participation & data flow, increased student participation 50%+ via social media; at Vanguard School (FL), boosted activities participation 98%.  Regularly recruit, train, supervise & develop staff; create innovative programs while streamlining processes, cutting costs.  Create environments developing students’ self-awareness, and enhancing their academic, career, social & emotional needs.  Thrive in fast-paced environments: always hit the ground running, take minimal time to acclimate & perform.  Dedicated to continual improvement. 

Languages

English - fluently

Spanish - fluently 

Mandarin -beginner

Russian -beginner

Areas of Expertise

EXPERIENCE
 

Director, Student Life | Mission College Prep Catholic H.S.

2018 - 2019

Oversee school culture, campus climate, and provide academic support and administrative partnership.

• Keep track and perform quarterly safety drills: Fire, Lockdown and EarthQuake.

• Manage school’s disciplinary system and provide classroom management support to faculty.

• Created and oversee the Student Retention Committee and develop retention efforts.

• Campus Safety Management and schedule campus-wide supervision.

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Dean, Student Life & International Services| Private Company

2017-2018 

• Develop equitable weekend duty rotational schedule for all School employees

• Organize weekly laundry schedule for boarding students

• Lead department of houseparents

• Oversee all Dining Services

• Organize chores and room cleanliness system

• Collaborate with students to schedule weekend activities throughout the school year

• Collaborate with Head of School and Dean of Curriculum & Instruction to organize domestic and international holiday programs/camps, February programs/camps, and summer programs/camps each year

• Serve on Administrator-on-Call team

• Serve on Student Services Support Team

• As Residential Life hiring manager, collaborate with Chief Operating Officer to fill departmental vacancies

• Collaborate with Head of School and Dean of Curriculum & Instruction to develop master school calendar annually.

• Organize “best practice” systems of supervision and documentation to ensure the careful monitoring of boarding student movements

• Collaborate with Head of School to lead and develop a boarding school culture and ethos at School

• Develop holistic residential curriculum that prepares boarding students for the complexities of independent living in the twenty-first century.

• Designated School Official- As DSO work with State Department of Education to issue and update Student and Exchange Visitor Information System (SEVIS) data on international student admissions (I-20 Forms, visas). Communicate with State Department of Education to stay current on changes to USA immigration policies. 

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Director of International Student' Services| San Joaquin Memorial 

2016-2017 

(hold both positions concurrently--See position Below). Report to Head of School, oversee entire International Program Staff of seven (7). Create and manage $600K annual budget. Draft quarterly & annual reports for Administrators.

• Oversee entire international program (Homestay & Boarding) including recruitment, admissions, acculturation, student support.

• Created, develop and execute program enrolling, retaining and supporting international students from several countries. 

• Initiated and develop international student services program including recruitment, admissions, acculturation activities, support.

• Sustain effective communications with students, parents, teachers/administrators, host families, and international partners.

• Set-up admissions procedures: reviewing applications, test scores & recommendations; conducting interviews.

• Work with Department of Education to issue and update Student and Exchange Visitor Information System (SEVIS) data on int’l student admissions (I-20 Forms, visas). Communicate with Department of Education to stay current on changes to USA immigration policies. 

• Develop and oversee on-campus acculturation programs, fully integrating students into campus at-large. 

• Devise and lead extracurricular activities and trips, locally and state-wide, providing authentic American experience.

• Review international student applications, TOEFL, iTEP SLATE test scores, recommendations, and immunizations. Conduct on-/ off-campus interviews via Skype regarding to decide denial/acceptance.

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Director of Residential Life| San Joaquin Memorial 

2014-2017 

Recruited to launch Central Valley’s first & only International Boarding Program, as Live-In Director, Residential Life. Grew program from nine (9) to 28 students by year two; hired & lead team of six (and growing); oversee work of Residential Hall Manager, Residential Advisors & Int’l Boarding Chefs; generated $1.4M in revenues by year two--necessitating creation of new position (see position above).

Designed dormitory, including Main Lounge, Study Lounge, Dining Hall, Snack Bar, and Recreation Areas to meet students’ academic / personal needs, while fostering a family atmosphere. Increase student productivity by creating and executing online tracking system via Google Docs spreadsheet. Promote International Program school-wide. 

• Improved students’ experience by creating and managing student-led Prefect Program.

• Ensure student safety by designing and implementing check-in / -out program. 

• Created resident handbook, boarding staff handbook and job descriptions. 

• Improved department’s overall productivity by creating online platform tracking all Residential Life data: time sheets, student tracking, reports, medical insurance, permission forms, daily activity logs, staff schedules, handbooks. 

• Initiated partnerships with local vendors to better meet needs of Boarding Program. 

• Budget, plan, and supervise trips to LA, SF, other California regions.

Weekend Activities Coordinator | Meritas Family of Schools

2013 - 2014

Plan, budget, execute & evaluate student activities programs within international residential boarding program at an International Baccalaureate (IB) World School offering the Diploma Programme (DP).  Oversee $65K annual budget. Manage all work of House Parents & Resident Assistants within student activities.  Report to Director of Residential Life.

• Created & maintain residential life boarding program website (www.WeekendSignup.com) driving student participation & improved communication.  Leverage Flash, HTML 5, JavaScript, Google Docs.

• Boosted student participation 50%+ via social media (Instagram, Twitter, Facebook) & analysis of social trends.

• Created food voucher program.  Partner with local restaurants to receive substantial discounts.

• Schedule events appealing to students, and upholding program’s mandate.

·       Research current trends / student engagement in activities & student-led committees.

• Plan & lead trips including Six Flags, Broadway shows, hiking, rock climbing, Central Park bike rides.

• Generate continual feedback & ideas from students via email surveys. 

• Establish relationships & partner with local vendors to receive reduced transport rates (buses, taxis, etc.)

Sr. HouseParent (Residential Advisor) | Meritas Family of Schools 

​2012 - 2014

Serve as senior Residential Advisor for International Boarding program students from China, Russia, Kazakhstan, Ukraine, South Korea, Turkey, Germany, Brazil & Japan.  Assigned 15 students, directly supervise 30 / indirectly supervise 65 students.  Utilize MS Office / Outlook, Macbook Pro, iPhone, iPad, Google Docs daily.

• Cultivate relationships with students, foster high reenrollment rates.

• Coordinate development of individualized action plans to meet students’ academic / emotional needs.

• Manage students’ overall academic performance, welfare, discipline issues, health & wellbeing.

• Effective communication with parent/guardian, ensure satisfaction with program.

• Orchestrate Residence Hall daily operations, track / report student attendance, lead weekend activities, procure transport.

• Report residential issues to administrative team.

• Represent, promote image of international residential program school-wide. 

House Manager | Vanguard School: Performing Arts Center

​2011 - 2012

Seasonal House Manager for Cathy Wooley-Brown Performing Arts Center at the Vanguard School.

• Supervised all productions in areas such as: Lighting, Stage Design, Sound Booth, Ushering, Box Office and Concession. 

Assistant Director of Residential Life | Vanguard School

​2008- 2012

Worked as an administrator at 140-student residential boarding school.  Led 32-person staff (House Mothers, overnight staff, Residential Advisors, campus security, nurses, part-time staff).  Planned & managed $1Million+ annual budget.  Reported to  Director of Residential Life.

• Increased recreational activities participation 98%, facilitated creation of new campus clubs & increased staff involvement.

• Improved staff communication by developing workshops to boosting  self-development.

• Developed information platform to improve internal communication & communications with families.

• Designed proprietary server (“U: Drive”), an internal server gauging all Residential Life data: timesheets, student tracking, report forms, daily activity logs, staff schedules, employee guidebooks.

• Created, designed & produced 76-page Residential Employee Handbook.

• Planned wildly-popular trips to Disney World, Busch Gardens, Legoland, Swimming with the Manatees at Crystal River, paintball, beach trips, basketball games / tournaments, concerts. 

• Found & executed many exciting & popular on-campus programs, mitigating costs.

• Negotiated pay increase for residential staff & won approval for new campus vehicle.

• Provided seamless management of attempted suicides, drug overdoses, alcohol abuse & campus lockdowns.

• Carried out executive meetings & workshops on business vision & strategy, standardization of best practices.  Initiated, won approval for employee-incentive program.

• Drove all administrative, legal & financial functions.  Streamlined procedures, slashed costs, eradicated redundancies.

• Identified potential problems & advised staff on eliminating / preventing them.

• Organized retreats for residential staff.  Conducted trainings boosting morale.

Residential Dean | Vanguard School

​2007 - 2009

Supervised all dormitory halls housing ~60 students & managed 10 staff (RAs, overnight & part-time staff).  Served as point of contact for emergencies.  Oversaw daily schedule, managed all staff development.  Reported to Director of Residential Life.

• Executed & piloted specialized Individual Residential & Learning Plan assisting students with emotional needs & strengths, crises management, symptom-triggers, social needs, personal nutrition, finances, daily schedules.  Drove substantial improvements in grades, social skills, time / money management.

• Managed crises.  Planned & directed popular trips.  Innovated cost-saving on-campus events.

• Created family atmosphere within dormitory by creating home-like themes & designs.

• Equipped all rooms with phones to increase student availability for parents / families. 

• Improved student-staff relationships: praised students when deserving, gave staff rewards for select achievements.

• Boosted student happiness & morale by launching extensive weekend activities. 

Marketing Manager | Rainy Faye Bookstore, LLC

2003 - 2007

Served as marketing manager increasing revenues 30% year-over-year & raising community involvement via in-store functions.   Lead Designer handling all marketing initiatives.   Reported to Owner.  Used Anthology software.

• Boosted revenues by initiating & cultivating relationship with Bridgeport University.

• Won repeat-annual “Best Independent Bookstore” award in Fairfield Weekly Reader’s Poll.·  Leveraged campaigns on / in local radio & newspapers.

• Established increased online presence & database—slashing inventory costs & increasing revenues dramatically.

• Initiated free shipping on larger orders, further driving revenues.

• Promoted extensive events, increasing brand identity via word-of-mouth marketing. 

Assistant Program Coordinator | NYS Department of Education

2002 - 2003

Coordinated internships for high school students within the community. Promoted student involvement and established relationships with businesses and educational centers within the community. 

• Maintained a high participation rate in student involvement in community service and several internships turned into part-time and full-time positions after high school for students. 

• Increased work locations for students to have variety of choices to continue their program of interests.

* Team Building  

* Budget Management / Reporting 

* Tech-Savvy 

* Children’s Advocate 

* Creating Student Action Plans 

* Facilitating Communication 

* Program Planning / Scheduling

* Marketing & Business Development  

* Security Management 

* Monitoring Academic Progress

* Managing Discipline Issues

* Creative Thinker  

* Organizational Leadership

* Health Administration  

* Entrepreneurial Spirit   

Software

Edline

RenWeb

FACTS SIS

BlackBaud

Rediker (Admin+)

Whipple Hill

Skyward

PowerSchool

InfoSnap

Microsoft Office 365

Windows OS 10

macOS Catalina

Computerized Physician Order Entry

Dragon Dictation

Rosetta Stone

Naviance

Training/Certifications

University of Rockhurst:

• Time Management and Organizational Skills

• Management and Leadership

Love & Logic Insititute, Inc

• Classroom Strategies

• Teaching Responsibility

The Association of Boarding Schools (TABS)

• Residential Life workshop

Cross Country Education

• Autism & Aspergers Syndrome workshop

American Heart Association

• CPR Adult & Infant, AED and First Aid Exp. 8/2021

ServSafe

• Food Handler Exp. 2023

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Driving Education

• Licensed Driving Instructor (CA)

Awards

Monroe College

• Cum Laude 2004/2006

• Presidents & Dean's List

Bridge Program

• Traveled to Germany (Frankfurt, Bad Homburg, Berlin, Lubeck, Munich) on an awarded Scholarship

Poetry.com 

• Editor's Choice Award for Outstanding Achievement in Poetry

NYS Department of Education

• Superintendent's Scholarship for Excellence in Alternative Education

Interests

• Vaild CA-C Drivers License 

• Vaild US Passport 

• Self-Published Author

• Founder:  MyFlan.com 

• Founder: WeekendSignUp.com

• Founder: DormStaff.com  

• Founder: 934SLO.com