Felix Lugo, MSM
Masters of Science in Management , Warner University, Lake Wales, Florida
Bachelors in Health Services Administration, Monroe College, New Rochelle, New York

SUMMARY
Possess 15+ years’ experience in international education, management, financial management, staff development, enhancing students’ overall wellness at top global private boarding/prep schools. Highlights: Launched Central Valley’s 1st-ever int’l boarding program, doubled enrollment in four (4) months, reached capacity by year-two; at Leman Manhattan Prep, created residential life program website (www.WeekendSignup.com) driving student participation & data flow, increased student participation 50%+ via social media; at Vanguard School (FL), boosted activities participation 98%. Regularly recruit, train, supervise & develop staff; create innovative programs while streamlining processes, cutting costs. Create environments developing students’ self-awareness, and enhancing their academic, career, social & emotional needs. Thrive in fast-paced environments: always hit the ground running, take minimal time to acclimate & perform. Dedicated to continual improvement.
Languages
English - fluently
Spanish - fluently
Mandarin -beginner
Russian -beginner
Areas of Expertise
EXPERIENCE
Director, Student Life | Mission College Prep Catholic H.S.
2018 - 2019
Oversee school culture, campus climate, and provide academic support and administrative partnership.
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Keep track and perform quarterly safety drills: Fire, Lockdown and EarthQuake.
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Manage school’s disciplinary system and provide classroom management support to faculty.
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Created and oversee the Student Retention Committee and develop retention efforts.
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Campus Safety Management and schedule campus-wide supervision.
Dean, Student Life & International Services| Private Company
2017-2018
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Develop equitable weekend duty rotational schedule for all School employees
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Organize weekly laundry schedule for boarding students
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Lead department of houseparents
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Oversee all Dining Services
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Organize chores and room cleanliness system
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Collaborate with students to schedule weekend activities throughout the school year
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Collaborate with Head of School and Dean of Curriculum & Instruction to organize domestic and international holiday programs/camps, February programs/camps, and summer programs/camps each year
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Serve on Administrator-on-Call team
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Serve on Student Services Support Team
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As Residential Life hiring manager, collaborate with Chief Operating Officer to fill departmental vacancies
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Collaborate with Head of School and Dean of Curriculum & Instruction to develop master school calendar annually.
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Organize “best practice” systems of supervision and documentation to ensure the careful monitoring of boarding student movements
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Collaborate with Head of School to lead and develop a boarding school culture and ethos at School
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Develop holistic residential curriculum that prepares boarding students for the complexities of independent living in the twenty-first century.
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Designated School Official- As DSO work with State Department of Education to issue and update Student and Exchange Visitor Information System (SEVIS) data on international student admissions (I-20 Forms, visas). Communicate with State Department of Education to stay current on changes to USA immigration policies.
Director of International Student' Services| San Joaquin Memorial
2016-2017
(hold both positions concurrently--See position Below). Report to Head of School, oversee entire International Program Staff of seven (7). Create and manage $600K annual budget. Draft quarterly & annual reports for Administrators.
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Oversee entire international program (Homestay & Boarding) including recruitment, admissions, acculturation, student support.
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Created, develop and execute program enrolling, retaining and supporting international students from several countries.
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Initiated and develop international student services program including recruitment, admissions, acculturation activities, support.
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Sustain effective communications with students, parents, teachers/administrators, host families, and international partners.
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Set-up admissions procedures: reviewing applications, test scores & recommendations; conducting interviews.
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Work with Department of Education to issue and update Student and Exchange Visitor Information System (SEVIS) data on int’l student admissions (I-20 Forms, visas). Communicate with Department of Education to stay current on changes to USA immigration policies.
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Develop and oversee on-campus acculturation programs, fully integrating students into campus at-large.
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Devise and lead extracurricular activities and trips, locally and state-wide, providing authentic American experience.
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Review international student applications, TOEFL, iTEP SLATE test scores, recommendations, and immunizations. Conduct on-/ off-campus interviews via Skype regarding to decide denial/acceptance.
Director of Residential Life| San Joaquin Memorial
2014-2017
Recruited to launch Central Valley’s first & only International Boarding Program, as Live-In Director, Residential Life. Grew program from nine (9) to 28 students by year two; hired & lead team of six (and growing); oversee work of Residential Hall Manager, Residential Advisors & Int’l Boarding Chefs; generated $1.4M in revenues by year two--necessitating creation of new position (see position above).
Designed dormitory, including Main Lounge, Study Lounge, Dining Hall, Snack Bar, and Recreation Areas to meet students’ academic / personal needs, while fostering a family atmosphere. Increase student productivity by creating and executing online tracking system via Google Docs spreadsheet. Promote International Program school-wide.
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Improved students’ experience by creating and managing student-led Prefect Program.
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Ensure student safety by designing and implementing check-in / -out program.
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Created resident handbook, boarding staff handbook and job descriptions.
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Improved department’s overall productivity by creating online platform tracking all Residential Life data: time sheets, student tracking, reports, medical insurance, permission forms, daily activity logs, staff schedules, handbooks.
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Initiated partnerships with local vendors to better meet needs of Boarding Program.
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Budget, plan, and supervise trips to LA, SF, other California regions.
Weekend Activities Coordinator | Meritas Family of Schools
2013 - 2014
Plan, budget, execute & evaluate student activities programs within international residential boarding program at an International Baccalaureate (IB) World School offering the Diploma Programme (DP). Oversee $65K annual budget. Manage all work of House Parents & Resident Assistants within student activities. Report to Director of Residential Life.
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Created & maintain residential life boarding program website (www.WeekendSignup.com) driving student participation & improved communication. Leverage Flash, HTML 5, JavaScript, Google Docs.
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Boosted student participation 50%+ via social media (Instagram, Twitter, Facebook) & analysis of social trends.
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Created food voucher program. Partner with local restaurants to receive substantial discounts.
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Schedule events appealing to students, and upholding program’s mandate.
· Research current trends / student engagement in activities & student-led committees.
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Plan & lead trips including Six Flags, Broadway shows, hiking, rock climbing, Central Park bike rides.
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Generate continual feedback & ideas from students via email surveys.
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Establish relationships & partner with local vendors to receive reduced transport rates (buses, taxis, etc.)
Sr. HouseParent (Residential Advisor) | Meritas Family of Schools
2012 - 2014
Serve as senior Residential Advisor for International Boarding program students from China, Russia, Kazakhstan, Ukraine, South Korea, Turkey, Germany, Brazil & Japan. Assigned 15 students, directly supervise 30 / indirectly supervise 65 students. Utilize MS Office / Outlook, Macbook Pro, iPhone, iPad, Google Docs daily.
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Cultivate relationships with students, foster high reenrollment rates.
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Coordinate development of individualized action plans to meet students’ academic / emotional needs.
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Manage students’ overall academic performance, welfare, discipline issues, health & wellbeing.
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Effective communication with parent/guardian, ensure satisfaction with program.
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Orchestrate Residence Hall daily operations, track / report student attendance, lead weekend activities, procure transport.
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Report residential issues to administrative team.
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Represent, promote image of international residential program school-wide.
House Manager | Vanguard School: Performing Arts Center
2011 - 2012
Seasonal House Manager for Cathy Wooley-Brown Performing Arts Center at the Vanguard School.
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Supervised all productions in areas such as: Lighting, Stage Design, Sound Booth, Ushering, Box Office and Concession.
Assistant Director of Residential Life | Vanguard School
2008- 2012
Worked as an administrator at 140-student residential boarding school. Led 32-person staff (House Mothers, overnight staff, Residential Advisors, campus security, nurses, part-time staff). Planned & managed $1Million+ annual budget. Reported to Director of Residential Life.
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Increased recreational activities participation 98%, facilitated creation of new campus clubs & increased staff involvement.
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Improved staff communication by developing workshops to boosting self-development.
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Developed information platform to improve internal communication & communications with families.
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Designed proprietary server (“U: Drive”), an internal server gauging all Residential Life data: timesheets, student tracking, report forms, daily activity logs, staff schedules, employee guidebooks.
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Created, designed & produced 76-page Residential Employee Handbook.
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Planned wildly-popular trips to Disney World, Busch Gardens, Legoland, Swimming with the Manatees at Crystal River, paintball, beach trips, basketball games / tournaments, concerts.
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Found & executed many exciting & popular on-campus programs, mitigating costs.
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Negotiated pay increase for residential staff & won approval for new campus vehicle.
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Provided seamless management of attempted suicides, drug overdoses, alcohol abuse & campus lockdowns.
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Carried out executive meetings & workshops on business vision & strategy, standardization of best practices. Initiated, won approval for employee-incentive program.
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Drove all administrative, legal & financial functions. Streamlined procedures, slashed costs, eradicated redundancies.
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Identified potential problems & advised staff on eliminating / preventing them.
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Organized retreats for residential staff. Conducted trainings boosting morale.
Residential Dean | Vanguard School
2007 - 2009
Supervised all dormitory halls housing ~60 students & managed 10 staff (RAs, overnight & part-time staff). Served as point of contact for emergencies. Oversaw daily schedule, managed all staff development. Reported to Director of Residential Life.
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Executed & piloted specialized Individual Residential & Learning Plan assisting students with emotional needs & strengths, crises management, symptom-triggers, social needs, personal nutrition, finances, daily schedules. Drove substantial improvements in grades, social skills, time / money management.
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Managed crises. Planned & directed popular trips. Innovated cost-saving on-campus events.
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Created family atmosphere within dormitory by creating home-like themes & designs.
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Equipped all rooms with phones to increase student availability for parents / families.
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Improved student-staff relationships: praised students when deserving, gave staff rewards for select achievements.
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Boosted student happiness & morale by launching extensive weekend activities.
Marketing Manager | Rainy Faye Bookstore, LLC
2003 - 2007
Served as marketing manager increasing revenues 30% year-over-year & raising community involvement via in-store functions. Lead Designer handling all marketing initiatives. Reported to Owner. Used Anthology software.
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Boosted revenues by initiating & cultivating relationship with Bridgeport University.
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Won repeat-annual “Best Independent Bookstore” award in Fairfield Weekly Reader’s Poll.· Leveraged campaigns on / in local radio & newspapers.
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Established increased online presence & database—slashing inventory costs & increasing revenues dramatically.
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Initiated free shipping on larger orders, further driving revenues.
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Promoted extensive events, increasing brand identity via word-of-mouth marketing.
Assistant Program Coordinator | NYS Department of Education
2002 - 2003
Coordinated internships for high school students within the community. Promoted student involvement and established relationships with businesses and educational centers within the community.
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Maintained a high participation rate in student involvement in community service and several internships turned into part-time and full-time positions after high school for students.
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Increased work locations for students to have variety of choices to continue their program of interests.
* Team Building
* Budget Management / Reporting
* Tech-Savvy
* Children’s Advocate
* Creating Student Action Plans
* Facilitating Communication
* Program Planning / Scheduling
* Marketing & Business Development
* Security Management
* Monitoring Academic Progress
* Managing Discipline Issues
* Creative Thinker
* Organizational Leadership
* Health Administration
* Entrepreneurial Spirit
Software
Edline
RenWeb
FACTS SIS
BlackBaud
Rediker (Admin+)
Whipple Hill
Skyward
PowerSchool
InfoSnap
Microsoft Office 365
Windows OS 10
macOS Catalina
Computerized Physician Order Entry
Dragon Dictation
Rosetta Stone
Naviance
Training/Certifications
University of Rockhurst:
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Time Management and Organizational Skills
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Management and Leadership
Love & Logic Insititute, Inc
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Classroom Strategies
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Teaching Responsibility
The Association of Boarding Schools (TABS)
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Residential Life workshop
Cross Country Education
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Autism & Aspergers Syndrome workshop
American Heart Association
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CPR Adult & Infant, AED and First Aid Exp. 8/2021
ServSafe
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Food Handler Exp. 2023
Driving Education
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Licensed Driving Instructor (CA)
Awards
Monroe College
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Cum Laude 2004/2006
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Presidents & Dean's List
Bridge Program
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Traveled to Germany (Frankfurt, Bad Homburg, Berlin, Lubeck, Munich) on an awarded Scholarship
Poetry.com
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Editor's Choice Award for Outstanding Achievement in Poetry
NYS Department of Education
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Superintendent's Scholarship for Excellence in Alternative Education
Interests
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Vaild CA-C Drivers License
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Vaild US Passport
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Self-Published Author
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Founder: MyFlan.com
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Founder: WeekendSignUp.com
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Founder: 934SLO.com